Frequently Asked Questions:
1.
If I order an e-book, how will I receive the files? After
the order and payment confirmation are received, we send the file via
e-mail. These usually go out within 24 hours.
2. What
if I want the e-book on a disk instead of by e-mail?
We can send out a disc for an extra $4.50 in shipping and handling charges
to U.S. locations. Simply contact stevec@powerofwe.com
and request the e-book CD you want (readable only or printable) and
we’ll send the PayPal payment request with the appropriate total. We
will ship the CDs by US Priority Mail. For locations outside the U.S.,
we will need to determine the shipping costs before we send the payment
request.
3. What
hardware do I need to read the e-book? Any computer or
e-book reader that can open a PDF file should be able to display the
e-book. As a copyrighted book, these files are only for the purchaser’s
use and are not to be copied or distributed to others without permission.
We can offer some discounts for quantity purchases. Contact stevec@powerofwe.com.
4. What
hardware do I need to be able to print the e-book? Any
computer that can open and print a PDF file should be able to print
the e-book. As a copyrighted book, these files are only for the purchaser’s
use and are not to be copied or distributed to others without permission.
We can offer some discounts for quantity purchases. Contact stevec@powerofwe.com.
5. How
are the paperback books shipped? For the discounted $1.50
shipping and handling rate, we ship them in a padded envelope by US
Media Mail. It usually takes about one day longer than First Class Mail.
If you want the paperbacks to be shipped by US Priority Mail for an
extra $4.50, contact stevec@powerofwe.com
and request the paperback book you want (regular or author autographed)
and we’ll send the PayPal payment request with the appropriate total.
For locations outside the U.S., we will need to determine the shipping
costs before we send the payment request.
6. What
payment methods do you offer? We offer credit card purchasing
through links to Paypal. (PayPal can take your favorite credit card
even if you’re not a member already). You can always send a check
for the amount total. Contact stevec@powerofwe.com
so we can work out the details first.
7. What
about refunds? We don’t offer refunds for the e-books.
Like most computer software or downloads, we can’t offer a return of
an electronic file. However, if you have problems in receiving an e-book,
let us know about the problem and we will work with you to find a solution.
For our paperback books, we will
replace defective or damaged books, although we check the quality before
shipping. Notify us of any problem upon receipt of goods by e-mail and
return the book within 30 days to the address we furnish you.